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Frequently Asked Questions
We service commercial facilities from 10,000 sq ft up to 100,000+ sq ft across Greater Orlando, with regular clients in offices, industrial facilities, government buildings, banks and financial institutions, transportation hubs, warehouses and docks, retail centers, and education and institutional facilities. Named accounts include FedEx and U.S. Border Patrol. We also handle multi-building and multi-tenant property portfolios. Coverage spans Orange, Seminole, Lake, and Osceola counties, plus Tampa, Lakeland, and Auburndale.
Yes. You can run on daily, weekly, bi-weekly, or monthly service, with 24/7 availability for facilities that need around-the-clock coverage. Every plan is built from a walkthrough so the scope, frequency, and staffing match what your facility actually needs. Day porter and night porter setups are available when you need both daytime upkeep and after-hours deep cleaning in the same building.
Yes. Most of our Orlando accounts get cleaned between 6 PM and 6 AM so your team walks into a clean building each morning without anyone working around them. Weekend, early-morning pre-open, and full 24/7 schedules are all options as well. For mixed needs, we can place a day porter during business hours and night cleaners after close.
Yes. Every W-2 employee passes a criminal background check and ID verification before stepping into a client site. Cleaners train to OSHA safety and ISSA standards, wear branded shirts with company IDs, and clock in and out on timesheets so you always know who's in your building. Citi carries general liability, workers' compensation, and employee bonding, and we send Certificates of Insurance within one business day of request. Our chemicals are EPA-approved, non-toxic, and Green Seal-certified, which protects indoor air quality for the people working in your space.
Yes. We don't lock clients into long-term contracts, so adding services is a phone call or email away. Common add-ons include pressure washing for sidewalks, parking lots, and building exteriors, plus floor strip-and-wax, carpet extraction, event setup, and emergency repairs through our facility maintenance team. Scope and pricing get matched to the request, not bundled into a fixed package.
If you've just submitted the quote form, you're already in motion. One of our team will reach out within one business day to confirm details and schedule a walkthrough, typically within 72 hours. If you need to speak with someone right now, call 1-888-568-1917. Once the walkthrough is done, most new Orlando accounts are onboarded within two to three weeks. Rush starts are available if you need service sooner.



